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Frequently Asked Questions

  1. About CellularLD
    1. What is CellularLD?
    2. Do I need to change wireless carriers to use CellularLD?
    3. Can I use CellularLD to make international calls with a cellular phone?
    4. Can I use this service from other countries?
    5. Are your calling rates the same when I use the service from another country?
    6. Does your service double as a mobile phone plan when calling from outside the U.S.?
    7. Do I still have to pay roaming charges if I use your service from a mobile phone?
    8. Does CellularLD have any surcharges, taxes or other fees?
    9. How can CellularLD offer much lower rates?
    10. Is the voice quality good on International calls?
    11. If I am using a prepaid mobile phone, do I still use my prepaid minutes when using your service?
  1. Account Activation
    1. What type of calling plans do you offer for CellularLD?
    2. How do I sign up for CellularLD?
    3. How do I set up a phone?
    4. Can I register multiple phone numbers to use CellularLD from?
    5. Can I use the 1000 Minute Monthly Subscription from more then one phone number?
    6. Do I need to register a phone number in order to place calls from it using CellularLD?
  1. Placing Calls
    1. How do I place a call after I setup my account?
    2. How do I place a call using the CellularLD service?
    3. How do I program my cell phone for easy "one touch" speed dialing?
    4. Do you have CellularLD Apps for Smartphones?
    5. Do I need to register my iPhone, BlackBerry, Android or Windows Mobile Phone Number in my calling account in order to be able to use the CellularLD App?
    6. Will the CellularLD Smartphone Apps work outside the U.S.?
    7. How do I place a call from an unregistered number, like a hotel phone or office?
  1. Troubleshooting
    1. What about Customer Care?
    2. How do I add funds to my prepaid Pay Per Minute account?
    3. Once I purchase a CellularLD account or recharge an existing one, how long do I have to wait before I can use it?
    4. Can I set up more than one account on a phone line?
    5. Do you have a referral program?
    6. Are there any additional fees such as taxes?
    7. What is my local access number?
    8. What can I do through my on-line "My Account"?
    9. Why can't I make a call?

About CellularLD

  1. What is CellularLD?

    CellularLD is the first alternative to high-priced wireless long-distance. CellularLD, a solution of MobileSphere, Ltd., enables wireless users to place long-distance calls, both domestically and internationally, at a fraction of the cost of major wireless carriers such as AT&T, Sprint, T-Mobile and Verizon, without having to change existing cellular plans or providers.

  2. Do I need to change wireless carriers to use CellularLD?

    No! CellularLD works from any pre-registered cell or home phone. Just follow the directions to set-up your account.

  3. Can I use CellularLD to make international calls with a cellular phone?

    Yes! While many wireless carriers block international calls or have prohibitively expensive rates, CellularLD enables you to call all over the world for extremely low rates. Please note that your local airtime is used when calling with CellularLD.

  4. Can I use this service from other countries?

    Yes. Use our service from select countries overseas from landlines and local mobile phones and pay the same low rates. Great for when you are, traveling or for your friends and family to use to call you. Just use the access phone number for that country which can be found by clicking the "Locate Access #" link in your "My Account" page.

    CellularLD works from these countries: U.S., Argentina, Australia, Austria, Brazil, Canada, Chile, France, Germany, Ireland, Italy, Japan, Mexico, Norway, Peru, Spain, Sweden, Switzerland, and United Kingdom.

  5. Are your calling rates the same when I use the service from another country?

    Yes. You can use the service from select other countries and pay the same low per minute rate.

  6. Does your service double as a mobile phone plan when calling from outside the U.S.?

    No. It does not double as a mobile phone plan from any other country outside of the U.S. However it does work from 19 other countries outside of the U.S. from landlines and local mobile phones.

    These 19 countries outside the U.S.where you can use our service from landlines and local mobile phones are: Argentina, Australia, Austria, Brazil, Canada, Chile, France, Germany, Ireland, Italy, Japan, Mexico, Norway, Peru, Spain, Sweden, Switzerland, and United Kingdom.

  7. Do I still have to pay roaming charges if I use your service from a mobile phone?

    Yes. If you use our service from a mobile phone that indicates that it is roaming either within the US or from select countries outside the US where we have access, you will incur these charges from your mobile phone service provider. Our service does not eliminate these roaming charges.

  8. Does CellularLD have any surcharges, taxes or other fees?

    The rate you see is the rate that you will be charged. CellularLD does not charge a monthly fee, call surcharge, disconnection fee or any other miscellaneous fees. Prior to every call you will receive a voice prompt announcing the rate to the country and phone you are calling.

  9. How can CellularLD offer much lower rates?

    By simply providing the lowest and fairest rates available. Long-distance and international calling is one of the most profitable services for traditional cellular providers - which mean typically these companies forfeit profits on monthly cellular plans, but make money by charging prohibitively high long-distance rates and roaming fees.

  10. Is the voice quality good on International calls?

    Yes! We use only Tier 1 long-distance providers such as Qwest & AT&T to provide our long-distance network.

  11. If I am using a prepaid mobile phone, do I still use my prepaid minutes when using your service?

    Yes. If you are using a prepaid mobile phone to make international calls using our service, you will be using your prepaid minutes for the airtime and will be charged our low per minute rate for the international connection.

Account Activation

  1. What type of calling plans do you offer for CellularLD?

    We have two different types of plans. We offer a 1000 Minutes Monthly Subscription for $9.95 per month. With this plan you will receive 1000 minutes a month to place calls from one registered phone number to landlines and some mobile phones in over 40 countries. We also offer a Pay Per Minute Option that allows you to call over 220 countries around the world for a low per minute rate. To learn more about each plan please visit our homepage.

  2. How do I sign up for CellularLD?

    To create a new account, click on Sign-up Today button, fill-in the required personal information, choose a plan, and fill-in your billing information. We currently accept U.S and international debit/credit cards (MasterCard, VISA, and American Express) as well as PayPal. You can start using immediately after your purchase once you activate your account.

  3. How do I set up a phone?

    When you sign-up for CellularLD, you will be given the opportunity to enter a phone number to use your CellularLD service from (cell, home or office). We will then program these numbers automatically, so the service will be completely set-up for you. Make sure that your phone does not have Caller ID blocked, otherwise our system will not recognize the number you are calling from and you will be required to use a PIN.

  4. Can I register multiple phone numbers to use CellularLD from?

    With our 1000 Minute Monthly Subscription, you are able to only register and use the CellularLD service from one phone number (cell, home, or office). With our Pay Per Minute Option, you are able to register up to three phone numbers that you can use the CellularLD service from. Please note: There is a one-time fee of $4.95 per additional phone number for the 2nd and 3rd phone number.

  5. Can I use the 1000 Minute Monthly Subscription from more then one phone number?

    No, with the 1000 Minute Monthly Subscription you can only register one phone number that you can use the service from.

  6. Do I need to register a phone number in order to place calls from it using CellularLD?

    No. If you are using our Pay Per Minute Option, you can use our Calling Card feature and place a call from any phone number (mobile or landline) within the U.S. and select other countries. You will just have to enter in your account number (PIN) after you dial the access phone number so we know what account the charge the call to since we doní»t have the phone number registered in our system. However, the Calling Card feature is not available with our 1000 Minutes Monthly Subscription. Please Note: You will need to register atleast one phone number with us when you sign up for CellularLD.

Placing Calls

  1. How do I place a call after I setup my account?

    To place a long distance or international call, dial the CellularLD access number from the phone number that you registered during sign up. When you reach our network, you will hear a voice prompt indicating that you should enter the number you would like to call. Enter the destination number and we'll connect your call immediately. See the How it Works section on the CellularLD home page for more information.

  2. How do I place a call using the CellularLD service?

    Registered Phone Number: (you have registered the phone number with CellularLD, so when you place a call from that phone number, our system recognizes it and you do not have to enter your PIN)

    1. Dial the Access Phone Number for the country you are calling from:
    2. Dial the number you are calling followed by the # sign:
      • For Domestic: City Code + Local Number (normal format for when you are placing a call within that country)
      • For International: International Code+ Country Code + City Code + Local Number (normal format for when you make an international call from that country)

     

    Non-Registered Phone Number: (we need you to enter your PIN because you are making a call from a phone number that is not registered in our system)

    1. Dial the Access Phone Number for the country you are calling from:
    2. Enter your PIN
    3. Dial the number you are calling followed by the # sign:
      • For Domestic: City Code + Local Number (normal format for when you are placing a call within that country)
      • For International: International Code+ Country Code + City Code + Local Number (normal format for when you make an international call from that country)
  3. How do I program my cell phone for easy "one touch" speed dialing?

    Our Speed Dial feature allows you to enter up to 99 entries into your online address book. To set up Speed Dial, click on the add numbers link in My Account. Input the number you would like to add in the corresponding box for speed dial. After each number provide a name to reference the number. Once complete go back to My Account or logout. You are ready to make a call!

  4. Do you have CellularLD Apps for Smartphones?

    Yes. We now have Apps for iPhone, BlackBerry, Android and Windows Mobile smartphones. With our CellularLD service, you can simply register your mobile phone number with us and place seamless (No PIN required) international calls from your mobile phone. Now with our CellularLD Apps, you don't even have to dial the access phone number. With a touch of a button, you can call internationally from the U.S. from your iPhone, BlackBerry, Android or Windows Mobile smartphone. To learn more click here.

  5. Do I need to register my iPhone, BlackBerry, Android or Windows Mobile Phone Number in my calling account in order to be able to use the CellularLD App?

    Yes. In order to use the CellularLD App from your iPhone, BlackBerry, Android or Windows Mobile phone you must have that phone number registered for your calling account. You can register the phone number when you sign up for a CellularLD account.

  6. Will the CellularLD Smartphone Apps work outside the U.S.?

    No. CellularLD Apps will only work when you are in the U.S. calling overseas.

  7. How do I place a call from an unregistered number, like a hotel phone or office?

    If you are using our Pay Per Minute Option, you can use our Calling Card feature and place a call from any phone number (mobile or landline) within the U.S. and select other countries. You will just have to enter in your account number (PIN) after you dial the access phone number so we know what account the charge the call to since we doní»t have the phone number registered in our system. However, the Calling Card feature is not available with our 1000 Minutes Monthly Subscription.

Troubleshooting

  1. What about Customer Care?

    We are always here to help. Feel free to contact our dedicated Customer Care team via toll free number 24 hours a day/ 7 Days a week at 1-866-456-3176 (please note that issues that they are not able to resolve will be escalated and may require 1-2 business days to resolve.) Customer Care can also be reached via e-mail at support@mobile-sphere.com from 9am - 5pm EST Monday through Friday (not including Holidays.)

  2. How do I add funds to my prepaid Pay Per Minute account?

    Log on to CellularLD.com, and log into My Account. Under Account Balance click on the Recharge Now link. Your account will be credited immediately. You can also set your account to Auto Recharge, our convenient feature that ensures you always have funds available in your account.

  3. Once I purchase a CellularLD account or recharge an existing one, how long do I have to wait before I can use it?

    You can start using the service immediately after you've purchased a new account or recharged an existing one.

    After you sign up for a new account, you will receive an e-mail to activate your account. Please click on the e-mail activation link (embedded in the email) to automatically activate your account. A welcome email with account information, dialing instructions and additional information about CellularLD features and benefits will follow.

  4. Can I set up more than one account on a phone line?

    No. Only one account per phone line can be set up.

  5. Do you have a referral program?

    Yes! If you refer a friend or relative, we will credit your account with $5 free calling.

  6. Are there any additional fees such as taxes?

    No, the rates include all applicable taxes. There are no monthly charges or connection fees.

  7. What is my local access number?

    The local access number is provided to you in the welcome e-mail once the sign up process is completed. You can also access a full list of local access phone numbers in your My Account by clicking on the Local Access # link.

  8. What can I do through my on-line "My Account"?

    Once you sign in using your e-mail and password, you will be able to do the following:

    1. View real-time call detail records
    2. Review billing history
    3. Update personal information
    4. Set up Speed Dial for up to 99 phone numbers you frequently call
    5. Retrieve Local Access Numbers to use CellularLD from select other countries from landlines and local mobile phones.
    6. Create and Send SMS (one-way). Domestic SMS is free and International SMS is only 15 cents per message (Pay per Minute Option only)
    7. Recharge your account (Pay per Minute - Prepaid only)
    8. Set up Auto Recharge so that you don't have to worry about running out of money on your account (Pay per Minute - Prepaid only)
    9. Check your Account Balance (Pay per Minute - Prepaid only)
  9. Why can't I make a call?

    1. Make sure that you are calling the local or toll free access number from a registered phone. If the phone is not registered, our system will not recognize your phone number.

    2. Make sure that you do not have Caller ID blocked on your phone. To determine if it is on, call another phone that can verify Caller ID. If your number comes up as Private or Unknown, then Caller ID is blocked. To remove, check with your service provider.

    3. Make sure you have enough money in your account to place a call (if you have a Pay Per Minute prepaid account.) Or that your account has not been suspended due to non payment (because your Credit Card on file is being declined or has expired.)